Privacy Policy

When you use our website, we may collect information that you voluntarily provide to us, including:

• Name
• Business or practice name
• Email address
• Telephone number
• Medical specialty
• Number of providers
• Current EHR or practice management system
• Services you are interested in
• Preferred method of contact
• Information included in a message or consultation request

We may also automatically collect limited technical information when you visit our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Date and time of visits
• General website usage and performance information

This information may be collected through cookies, server logs, analytics tools, and similar technologies.

UnifiedRCM provides medical billing and revenue cycle management services to healthcare providers and healthcare organizations.

In performing services for our healthcare clients, UnifiedRCM may receive, access, use, maintain, or transmit Protected Health Information (“PHI”) as defined by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and its implementing regulations.

When UnifiedRCM handles PHI on behalf of a healthcare client, we generally act as a Business Associate of that client. Our handling of PHI in that capacity is governed by HIPAA, applicable law, our agreements with the healthcare client, and the applicable Business Associate Agreement (“BAA”).

Please Do Not Submit PHI Through This Website

Our public website and general contact forms are not intended for the submission of patient information or PHI.

Please do not submit patient names, dates of birth, Social Security numbers, insurance identification numbers, medical record numbers, diagnoses, treatment information, claim information, or other protected health information through our public website or general contact forms.

Healthcare clients should use the secure communication methods and systems established by UnifiedRCM for the transmission of PHI.

We may use information collected through our website to:

• Respond to inquiries and consultation requests
• Communicate with prospective and existing clients
• Provide information about UnifiedRCM’s services
• Evaluate whether our services may be appropriate for a prospective client
• Schedule consultations
• Operate, maintain, and improve our website
• Understand how visitors use our website
• Protect against fraud, misuse, security threats, and unauthorized activity
• Maintain appropriate business and administrative records
• Comply with legal and regulatory requirements
• Establish, exercise, or defend legal claims

We do not use PHI obtained through our healthcare clients for general marketing purposes.

Our website may use cookies and similar technologies that help the website operate, understand website traffic, remember certain preferences, and improve website performance.

Some cookies may be necessary for website functionality. Other technologies may be used for analytics or performance measurement.

You may be able to limit or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of portions of the website.

If UnifiedRCM uses third-party analytics, advertising, or tracking technologies, information collected through those technologies will be handled in accordance with this Privacy Policy and the applicable provider’s privacy practices.

UnifiedRCM does not sell personal information collected through this website.

We may disclose information to third parties when reasonably necessary to operate our business or website, including service providers that assist us with services such as:

• Website hosting
• Website maintenance and security
• Email and business communications
• Information technology
• Analytics
• Customer relationship management
• Professional services
• Legal, accounting, compliance, or consulting services

We may also disclose information when required by law, regulation, subpoena, court order, governmental request, or other legal process.

Information may also be disclosed when reasonably necessary to protect the rights, property, security, or safety of UnifiedRCM, our clients, website users, or others.

If UnifiedRCM is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable legal requirements.

This public Privacy Policy does not replace or modify any Business Associate Agreement, services agreement, privacy obligation, security obligation, or other contractual requirement governing UnifiedRCM’s handling of information on behalf of a healthcare client.

Where the terms of an applicable agreement or applicable law impose additional requirements concerning PHI or other protected information, those requirements will govern.

UnifiedRCM takes reasonable administrative, technical, and physical measures designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.

For information handled as part of our revenue cycle management services, we maintain safeguards appropriate to the nature of the information and our obligations under applicable law and contractual agreements.

However, no website, electronic transmission, network, or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted electronically.

For this reason, PHI and other sensitive patient information should not be transmitted through our public website or general contact forms.

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business records, comply with contractual and legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending upon the nature of the information and the purpose for which it was collected.

Information and PHI handled on behalf of healthcare clients may be subject to separate retention requirements established by law, contract, or the applicable healthcare client.

Depending on where you reside and applicable law, you may have certain rights concerning your personal information.

These rights may include the ability to request access to, correction of, or deletion of certain personal information.

To submit a privacy-related request concerning information collected directly by UnifiedRCM through this website, please contact us using the information provided below.

If your request concerns medical records, billing information, or PHI maintained by UnifiedRCM on behalf of a healthcare provider, you should generally contact the healthcare provider responsible for your care or account. UnifiedRCM may be required to refer such requests to the applicable healthcare client.

Some browsers and devices provide “Do Not Track” or similar privacy signals. Because there is not a universally accepted standard governing all such signals, our website may not respond to every Do Not Track signal.

Where applicable law requires recognition of legally valid browser-based opt-out preference signals, including Global Privacy Control signals, UnifiedRCM will process such signals as required by applicable law.

Our website may contain links to websites or services operated by third parties.

UnifiedRCM is not responsible for the privacy, security, content, or practices of third-party websites. We encourage visitors to review the privacy policies of third-party websites before providing personal information to them.

UnifiedRCM’s website and services are intended for healthcare professionals, healthcare organizations, business representatives, and other adults.

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our public website.

If we learn that personal information from a child under 13 has been collected through our website without appropriate authorization, we will take reasonable steps to delete it.

UnifiedRCM may update this Privacy Policy periodically to reflect changes in our practices, technologies, services, legal requirements, or other circumstances.

When changes are made, we will update the “Last Updated” date displayed at the top of this page. Material changes may also be communicated through the website or by other appropriate means when required by applicable law.

We encourage visitors to review this Privacy Policy periodically.

If you have questions about this Privacy Policy or our privacy practices, please contact:

UnifiedRCM

Email: info@unifiedrcm.com

Phone: 1-877-77-UnifiedRCM

Website: www.unifiedrcm.com

Please do not send Protected Health Information or other sensitive patient information to the email address above unless UnifiedRCM has specifically instructed you to use an approved secure method of communication.